Frequently Asked Questions

Loss Payee: LenderMac LLC, ISAOA/ATIMA, 10550 Camden Drive, Unit B Cypress, CA 90630

Yes. You may use your own credit report. Some restrictions may apply. Please ask your AE if you have additional questions.

When ordering appraisals, LenderMAC utilizes The Mercury Network to ensure compliance and drive more efficient appraisal ordering. Instead of logging into multiple Appraisal Management Company (AMC), a loan processor or loan officer can simply create an account and place an order for the desired appraisal product(s). The order will be reviewed for accuracy and automatically assigned to an AMC. For every new milestone, a user can turn on or off their notification settings to meet their individual needs. Users also have the ability to:

1. Request revisions and upload reconsideration of values and add commentary and upload pertinent documentation
2. Provide accurate appraisal fee disclosures based on a predictable fee schedule
3. Place orders 24 / 7
4. Have access to friendly and responsive support. If you are experiencing technical difficulties, please contact the Mercury Client Support at 1-888-794-0455. For all other matters that require escalation, please reach out to your AE or AM. Under the Toolbox section, you can find the link to order a residential or commercial appraisal directly through Mercury Network. A link is provided there for ease of reference.

You can order bank statement calculations inside of CANDY. There are two options to do this.

1. You can upload a Fannie Mae 3.4 file and then upload the bank statements through the side navigation panel
2. You can start a loan application and then order it through the side navigation panel.

Yes. You can link your company website or buy leads and post these leads directly into CANDY. CANDY enables you to take a loan application, run credit, run pricing and eligbility. CANDY also allows you to send a link to your clients so they can fill out the loan application on their own. In addition, CANDY serves as your broker portal to manage your pipelines and status of your files that have been submitted to LenderMAC.